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For many years, the options for purchasing a high-quality bicycle were quite limited—you either had to visit your local bike shop or travel out of your way to find the bike you wanted. Although department stores did sell bikes, they often didn't meet the expected standards. This scenario persisted until recently when direct-to-consumer (D2C) bike companies emerged.
Traditionally, bicycles traveled through multiple stages from the factory to the consumer. Imagine you've bought a new road bike from a bike shop. That bike was likely manufactured overseas and reached your local shop via a few key steps. You could buy that bike thanks to the bike shop's relationship with the brand, which works with a distributor that connects to the manufacturing facility. The process generally looks like this: Manufacturer → Distributor → Retailer (bike shop) → Consumer. In some cases, particularly with bigger brands, the brand itself serves as the distributor.
So, direct-to-consumer (D2C) means exactly what it says—bicycles going straight to the consumer without intermediaries. Essentially, the distributor and retailer are eliminated from the traditional bike purchasing model, changing it to something like this: Manufacturer → Consumer. Simply put, you go to a bike company's website, click "buy," and it'll be on your doorstep in about a week.
A few factors led us to the point where so many bikes are now purchased online. First, we're living in the digital age—without the Internet, D2C wouldn't be feasible. Initially, bike companies had websites where you could browse bikes but couldn't buy them. What changed? Our consumption habits shifted, and convenience became a priority. Nowadays, anything we desire is just a click away, all from the comfort of our homes. Need new shoes? A couple of clicks, and they'll arrive in two days. Hungry? Why go to a restaurant when an app can deliver it to you? Why not bikes too?
While online convenience laid the groundwork for D2C, the pandemic undoubtedly accelerated its growth. To clarify, D2C bike brands didn't emerge because of the pandemic—many were selling bikes directly to customers years before anyone heard of "COVID." However, the pandemic did provide a boost to D2C bikes. As indoor spaces closed, outdoor sports and hobbies flourished, and cycling was no exception. Restrictions and closures drove people to seek ways to stay active outdoors, and cycling was a great option. Road, gravel, and mountain biking all saw new riders joining the sport. They needed bikes, but local bike shops were out of stock. Buying a bike online and having it delivered became a practical solution.
When the world seemed to grind to a halt, urban dwellers who previously relied on public transport suddenly lost their main mode of transport: enter urban e-bikes. While these e-bikes existed before 2020 and were popular in Europe and Asia, they were mainly used by food delivery drivers in the U.S. It took a major disruption to push them into mainstream popularity. As soon as it became clear that the pandemic wasn't going away, everyone from students to "essential" workers like grocery store clerks and nurses hopped on the urban e-bike trend, changing city commutes overnight—and perhaps forever.
One of the biggest reasons to buy a bicycle directly from a D2C company rather than from a bike shop is the price. As you might guess, cutting out middlemen saves money. Both distributors and retailers mark up the bike's price. By eliminating those two steps and buying directly, the cost of the bike can be significantly lower than purchasing from a bike shop. This cost-saving is passed on to the customer, and the bike company also benefits from improved profit margins. These savings allow them to reinvest in the company, focusing on designing and engineering future models and building bikes with quality components.
Even though consumer-direct bikes are cheaper than those bought from bike shops, they don't necessarily have lower-grade or cheaper components. On the contrary, D2C bikes often offer premium component builds that still beat prices found in bike shops. For instance, a $4,000 carbon fiber mountain bike at a bike shop will likely have mid-range components. That same $4,000 put towards a D2C mountain bike will get you a comparable carbon fiber frame but a top-tier component build and possibly a carbon wheel upgrade.
As a consumer, you have far more options when shopping D2C compared to visiting a local bike shop. Bike shops have limited space to house bikes and must constantly assess what their customer base wants. You might be a road cyclist living in a mountain bike community. Chances are your bike shop will have a greater selection of mountain bikes than road bikes. The specific component spec for the road bike you're considering might not be in your local bike shop or even available from the brand itself. Or perhaps the bike brand you're looking at isn't even in your area.
Bike shops agree to become authorized retailers for various brands. Some shops may carry one or two brands; others may have five or six—but it doesn't guarantee they'll have the brand you want, which can extend to all the bike shops in your area. When going with the direct-to-consumer route, that isn't a problem, as you can browse multiple brands' entire lineup of bikes and compare all the different component build options they offer, all from your living room sofa.
Unlike the bikes available from your local shop, many D2C brands also offer varying levels of customization. This can range from changing suspension, drivetrain, wheels, etc., all the way up to choosing every component on your bike from a list of component preferences. Some companies even allow you to select the frame's paint color, allowing for a truly unique bike.
However, there are downsides to buying a D2C bike. One of the biggest concerns is the ability to test ride the bike, which is slim to impossible. When purchasing from a bike shop, you always have the chance to ride the bike around the block at least a few times. Some bike shops will even rent you the same bike from their rental fleet for an extended test ride and apply the rental cost towards the bike purchase.
The biggest worry when buying a D2C bike is often getting the wrong size. Companies typically have a size chart on their website matching frame sizes to rider height. While this is a good starting point, it doesn't tell the whole story about bike size and may leave you between two sizes.
That said, there are options with D2C. Many have a return window where you can test-ride the bike after receiving it and return it if it doesn't work. Be cautious on this test ride—companies expect the returned bike to be in excellent condition to qualify for a full refund. Additionally, depending on where you live, several D2C brands have storefronts and showrooms where you can take one of their bikes for a spin. Companies like Canyon, Van Moof, Rad Power Bikes, and Commencal all have locations you can visit.
Despite D2C bikes being shipped mostly assembled, some assembly is required. Usually, you must attach the front wheel, handlebars, and possibly the seat post, inflate the tires, and adjust the brakes. After minor adjustments, like getting your brake levers and seat where you like them, the bike is ready to ride. However, since you're setting up the bike yourself, if something goes wrong with the parts you've "assembled," you'll likely be the one paying to replace them.
With the success of D2C bike companies during the pandemic, it's no surprise that many companies once only found in local bike shops began selling bikes directly to their customers. Even industry giants like Specialized and Trek now offer click-and-buy bike options directly from their websites. However, certain models may still only be available in local bike shops. Other brands have followed suit: Orbea, Salsa, Cannondale, Norco, and Giant, just to name a few.
These companies are considered hybrid because they still sell their bikes through authorized retailers, and many of the bikes you buy directly from these companies make their way through a bike shop. Typically, when you click "buy" on their website, the bike isn't shipped to your house but to the nearest authorized dealer. That bike shop receives a small commission from the bike company for their time and effort in setting up the bike for you and will notify you when it's ready to be picked up.
If having a bike professionally assembled gives you peace of mind but the brand you're interested in doesn't have a local dealer, consider reaching out to a local shop or a mobile bike mechanic to see if they'd receive and assemble the bike for you. This way, you can create your own "hybrid" bicycle buying experience.
When researching what brand to buy, it's exciting to see new companies entering the scene, bringing innovation to an already crowded marketplace. However, going with an established company is always a safer bet. Do some research; if the company has been around for a few decades, there's a good chance it'll stick around for a few years longer. While almost every bike brand has some sort of warranty covering their bikes, a larger, more established company will likely have the inventory and resources to warranty those bikes for life, whereas smaller brands may only warranty your purchase for a few years. Brand longevity means you'll be able to get replacement parts for years to come.
Reading customer reviews can also help make your decision, though it's important to remember that people are more likely to leave a review about a negative experience than a positive one. There will always be some negative reviews—if there aren't, the company may not have been in business long enough! It's impossible to meet everyone's expectations, but if the reviews are overwhelmingly negative, this might be a brand you want to stay away from.
Consider the company's trial period and return policies. If the bike doesn't work for you, make sure you can return it for a refund or at least exchange it for a different bike. Most companies will have a trial period, but make sure you know when it starts, as some may start on the day of purchase, and others may start when the bike is delivered. Depending on how long it takes to ship the bike, this could mean a difference of a couple of weeks for your trial period.
Warranty is another important factor to consider. Bicycle warranties can be somewhat complex, largely because the manufacturer's warranty usually covers just the frame and sometimes the fork, while all other components are subject to the warranties of their respective manufacturers. For example, a bike may have a lifetime warranty on the frame, but the drivetrain may have a 2-year warranty, and suspension components a 1-year warranty. Nevertheless, a long frame warranty is attractive, as the frame is most often the most expensive part of the bike.
Here's a table containing the warranty period as well as the return window and conditions for popular direct-to-consumer brands:
| Brand | Warranty | Return Window | Return Conditions |
|-------|----------|---------------|-------------------|
| Canyon | 6 years | 30 days | Like-new condition, visible signs of wear incur a restocking fee |
| YT Industries | 3 years | 14 days | New, unridden condition |
| Allied Cycle Works | Lifetime to original owner | 30 days | Buyer pays shipping, 5% credit card processing fee |
| Specialized Bikes | Lifetime to original owner | 30 days | Undamaged |
| Lynskey Bikes | Lifetime to original owner | 30 days | New, unridden condition |
| Moots | Lifetime to original owner | 30 days | Buyer pays shipping |
| Trek Bikes | Lifetime to original owner, 3 years to subsequent owner from original purchase date | 30 days | Like-new condition |
| Yeti Bikes | Lifetime to original owner | 14 days | New, unridden condition, visible signs of wear incur a 15% restocking fee |
| Commencal Bikes | 5 years, 2 years on downhill bikes | 7 days | New, unridden condition |
| Factor Bikes | Lifetime to original owner | 14 days | New, unridden condition, 4.5% restocking fee |
| Fezzari Bikes | Lifetime | 30 days | N/A |
| Revel Bikes | Lifetime to original owner | 30 days | Like-new condition, visible signs of wear incur a restocking fee |
| Ventum Bikes | Lifetime to original owner | 30 days | New, unridden condition. Partial refund for visible signs of wear |
| Lauf Bikes | 7 years | 30 days | Like-new condition, racing voids return ability |
| Giant Bikes | Lifetime (downhill bikes excluded) | 60 days | New, unridden condition with all original, undamaged packaging |
| Evil | Lifetime | 30 days | New, unridden condition with all original, undamaged packaging and tags |
| Alchemy | Lifetime | 30 days | 10% restocking fee |
| Canfield | 2 years | 30 days | Returned items must be in the original box and/or packaging with all tags included |
| Rad Power Bikes | 1 year | 30 days | New condition, $149 shipping fee, 30% on used bikes with under 20 miles on the odometer |
| Lectric | 1 year | 14 days | New condition, $150 restocking fee |
| Aventon | 2 years | 14 days | New condition, 50% restocking on used |
| Ride1Up | 1 year | 30 days | Like-new condition, less than 20 miles on odometer |
| Velotric | 5 years | 14 days | Like-new condition, $200 restocking on new bikes, 20% restocking fee on used bikes |
It’s not uncommon for some models to be out of stock. Because bikes are made in batches, some might sell out due to their popularity while niche ones await enough orders to justify retooling the production line. If your mind is set on a model that’s out of stock, make sure you have a clear delivery date from the manufacturer before you put down the deposit.
If you’re shopping for an e-bike, beware that many bike shops may not be willing to work on an e-bike they don’t carry. Perhaps this is because the bike shop runs the risk of being liable, or maybe they just think it is bad for their business, but some shops may not work on any D2C brand e-bikes at all. Since you’ll likely want a home base to take your bike for repairs, it’ll be beneficial to gauge the bike shops’ attitudes in your area or go with a brand from the hybrid D2C model, as it is likely that some shops in your area will at least carry one of those brands.
If you’ve decided on a D2C company to buy from, call them first to get a feel for working with them. How quickly were you connected to someone? How friendly are they? Online, a company may seem perfect, but getting someone on the phone may be nearly impossible. Some companies don’t offer phone support at all, requiring all communications to happen in writing via a helpdesk or email. This might not necessarily be a concern, but it’d be prudent to test the quality and timing of a response before purchase—it’s better to know this early rather than six months down the road when you’re dealing with a warranty issue.
One of the most significant considerations is ensuring the bike will fit you. Bike frames are designed around the average body proportions, so if you fall outside of them by having short legs and a long torso, or vice versa, or end up in-between sizes, the chances of you ending up with an ill-fitting bike go up quite a bit. It is always a good idea to consult an online bike fit calculator or even gather firsthand experiences from like-sized individuals on online forums. A letter size stamped onto the frame is not the only thing you want to rely on, so consult the geometry charts for the bike you are looking at and discuss them with a professional if you are unfamiliar with what they mean.
If you already have a bike that fits you well, a website like Geometry Geeks can be a great resource. Here, you can look up the geometry of your current bike and compare it to the bike you are considering. You can also "reverse engineer" geometry, meaning you get the geometry numbers of the bike you are considering and try to find bikes with similar numbers that you can test ride, whether at a local bike shop or local social media cycling groups where you might be able to find someone with the bike you are considering. Some of the essential geometry numbers you may want to look at are reach, stack height, headtube angle, seat tube angle, wheelbase, and chainstay length.
Make sure the bike you are considering uses standard parts and sizes because this will make finding replacement parts much easier. Sometimes, sizes and parts are proprietary to a brand, and brands have been known to run out of those parts. You don’t want to be off your bike simply because you are waiting for the company to send you something like a derailleur hanger or a suspension bearing.
And, if you are buying an e-bike, it is crucial to ensure the battery, motor, and all electronic aspects corresponding to the bike are UL-certified, which ensures the quality of those products. Low-quality batteries have been known to combust and cause numerous building fires, so much so that some buildings ban e-bikes outright. This may be an area to play it safe and go with an e-bike equipped with a Bosch or Shimano motor. Not only are these two of the most prominent battery/motor combos on the market, but it will also be the easiest to find a shop to service them.
Due to the economies of scale and trickle-down economics, most bikes within a price point are likely to have similar-grade major components such as the frame and the wheelset. The difference is often seen in the drivetrain the bike is equipped with, which includes both gearing and brakes. While the improvements in the level of a drivetrain are incremental in both price and value, stepping up or down a level can yield significant differences in the feel of the bike. Refer to the table below for Shimano and SRAM drivetrain hierarchy.
| | Shimano Road | Shimano MTB | SRAM Road | SRAM MTB |
|---|--------------|-------------|-----------|-----------|
| Entry-level | Tiagra | Deore | Apex | SX & NX |
| Mid-range | 105 | SLX | Rival | GX |
| High-end | Ultegra | XT | Force | X01 / X0 |
| Top-tier | Dura-Ace | XTR | Red | XX1 / XX |
One of the most significant considerations is ensuring the bike will fit you. Bike frames are designed around the average body proportions, so if you fall outside of them by having short legs and a long torso, or vice versa, or end up in-between sizes, the chances of you ending up with an ill-fitting bike go up quite a bit. It is always a good idea to consult an online bike fit calculator or even gather firsthand experiences from like-sized individuals on online forums. A letter size stamped onto the frame is not the only thing you want to rely on, so consult the geometry charts for the bike you are looking at and discuss them with a professional if you are unfamiliar with what they mean.
If you already have a bike that fits you well, a website like Geometry Geeks can be a great resource. Here, you can look up the geometry of your current bike and compare it to the bike you are considering. You can also "reverse engineer" geometry, meaning you get the geometry numbers of the bike you are considering and try to find bikes with similar numbers that you can test ride, whether at a local bike shop or local social media cycling groups where you might be able to find someone with the bike you are considering. Some of the essential geometry numbers you may want to look at are reach, stack height, headtube angle, seat tube angle, wheelbase, and chainstay length.
Make sure the bike you are considering uses standard parts and sizes because this will make finding replacement parts much easier. Sometimes, sizes and parts are proprietary to a brand, and brands have been known to run out of those parts. You don’t want to be off your bike simply because you are waiting for the company to send you something like a derailleur hanger or a suspension bearing.
And, if you are buying an e-bike, it is crucial to ensure the battery, motor, and all electronic aspects corresponding to the bike are UL-certified, which ensures the quality of those products. Low-quality batteries have been known to combust and cause numerous building fires, so much so that some buildings ban e-bikes outright. This may be an area to play it safe and go with an e-bike equipped with a Bosch or Shimano motor. Not only are these two of the most prominent battery/motor combos on the market, but it will also be the easiest to find a shop to service them.
Due to the economies of scale and trickle-down economics, most bikes within a price point are likely to have similar-grade major components such as the frame and the wheelset. The difference is often seen in the drivetrain the bike is equipped with, which includes both gearing and brakes. While the improvements in the level of a drivetrain are incremental in both price and value, stepping up or down a level can yield significant differences in the feel of the bike. Refer to the table below for Shimano and SRAM drivetrain hierarchy.
| | Shimano Road | Shimano MTB | SRAM Road | SRAM MTB |
|---|--------------|-------------|-----------|-----------|
| Entry-level | Tiagra | Deore | Apex | SX & NX |
| Mid-range | 105 | SLX | Rival | GX |
| High-end | Ultegra | XT | Force | X01 / X0 |
| Top-tier | Dura-Ace | XTR | Red | XX1 / XX |
While the bike you order will come mostly assembled, some wrenching is required of you. But, before you do that, pull out your phone and take photo/video evidence of how the box looks when it arrives, as well as the bike’s condition as you unbox it. Damage does happen during packaging or in transit, so document any you might see and contact the company if there are any issues.
Most D2C bikes will come with all the necessary tools to assemble the bike, except for a pump to air up the tires. The actual assembly is typically pretty easy, as it is usually just putting the front wheel on the fork and attaching the handlebars to the stem. Sometimes, you also need to install the seat post. Step-by-step videos can often be found on most companies' websites. Make sure you grease the axles before installing the wheels and use assembly paste on handlebars and the seat post to prevent these critical parts from slipping or fusing together. Both the grease and assembly paste can be gotten from a local bike shop, in case you don’t receive any with your bike. It is also advised to get a torque wrench, as almost every bolt has a specific torque spec that it needs to be tightened to. Consult the owner’s manual for torque specifications. On higher-end bikes, this number is often written next to or on the bolt head itself.
If you are buying a mountain bike with air suspension, the company may or may not send a shock pump along with the tools. If they don’t, you can usually purchase one with your bike, which is recommended. When assembling the bike, make sure you check every bolt, not just the ones you tightened during assembly, as there is a chance that some bolts may have been missed or even rattled loose during shipping.
Beware that many higher-end bikes ship without pedals mostly because pedals are highly personal, especially if you prefer to ride clipped in, where at least a dozen incompatible standards exist. If your bike does ship with pedals, it’s probably a very basic set and you should consider upgrading anyway.
You just spent a good chunk of change on a bike, so make sure you’re happy with it. If you feel like it isn’t fitting, there are some adjustments you can make. Your seatpost can adjust up and down, and your seat can adjust forward and back, moving you closer or further away from the handlebars. You can also get a longer/shorter stem and/or roll the handlebars back or forward, which will help with reach adjustment. Spacers can be placed under or above the stem, getting the bars to your desired height. Hand and wrist pain might be mitigated by adjusting the angle of the brake and shifter levers. Before you send it back, make some adjustments and try different things—take advantage of the trial period.
Saddle comfort is a common complaint from people who haven’t ridden a bike in a while. Before you assume that the saddle doesn’t work for you, we encourage you to give it an honest try: it takes at least a dozen rides a few days apart for your body to get adjusted and glute muscles to develop enough to handle the rigors of riding a bike. If after putting in the time the saddle still leaves you sore, consider shopping for a new saddle rather than replacing the bike because it’s very likely the saddle problem might manifest itself on the new bike too.
If the bike still doesn’t work for you, go ahead and send it back. Give it a thorough wipe down to bring it back to that “like new†condition. Contact the bike company and get the process started for a return, asking them for a shipping label. Hopefully, you hung onto the box and all the packaging material because you will need to disassemble the bike and repackage it. Here, you should pull up the manufacturer’s assembly video and essentially watch it in reverse, repackaging the bike as best you can and fitting it back into the box. The big thing you want to be concerned about is making sure any pieces in contact with each other have packaging in between them, making sure nothing will be moving around (zip ties are your friend), and getting it back into the box. From there, the manufacturer should let you know which shipping carrier to drop it off or schedule a pick-up with. No matter how much money you save buying D2C, don’t keep a bike that doesn’t work for you.
Theft, crash, and physical injury are the three most common fears cyclists share. According to data from Project 529 Garage, a bicycle is stolen every 30 seconds, and less than 5% of stolen bikes are returned to their owners, with 80% of cyclists in the U.S. having had at least one bike stolen.
Crashing is an unfortunate and inevitable part of cycling, even for experienced riders. Crashes can happen for a number of reasons, from riding too fast for conditions, misjudging a turn, or hitting an obstacle. If you’re lucky, you can walk away from a crash with some road rash and maybe light cosmetic damage to the bike, but if you aren’t, you can total the bike or even end up in a hospital.
Whether you’re buying your first bike or adding another one to your stable, it is prudent to protect your investment into the cycling lifestyle. A specialty bicycle insurance policy, like the one from Velosurance, will cover your bike or e-bike for theft and accidental damage. Optional coverages like medical gap, liability, uninsured motorist, racing, and worldwide coverage are also available. With over a decade in the bicycle insurance business, our experts can help you customize your policy to cover all risks associated with the cycling lifestyle.